State Farm® Insurance Agent Jim Brown

"I have never been in office thus I cannot account for that experience however I was assigned this local agency relative to my address. This review is based on my experience with Statefarm generally. I had insurance for about 1 year and had one incident where my car broke down outside of this assigned agency's office hours. Despite calling customer service numerous times to attempt to get a tow, they kept directing me to my local agency which were not in office. It took about 2 hours and constantly being redirected/on hold/phone disconnecting before I got through to Statefarm which was just as expensive as utilizing an independent/non affiliated company. I called customer service to cancel my policy and was directed to this agency to confirm the cancellation and being sent mailed documents. I called on a Monday around 1 and it went straight to voicemail- a rep from the customer service line said they were at lunch and to callback after 2 to ensure cancellation documents would be mailed. The times I have attempted to use my insurance benefits or talk to someone over the phone were not helpful or convenient regarding reachability or clarity. I would not recommend Statefarm to anyone."

"Jim Brown and his staff are great. Jim resolved my problem in 1 day. Have been with this office for over 40 years."

"Jim is a wonderful agent to work with! He truly cares about his customers and goes above and beyond for them!"

"Jacob Baldwin was awesome to work. He advised me on my car and home insurance policies and made sure me and my family were financially protected. He has also stayed in touch with me ever few months making sure I'm still properly insured as my family and life changes over time."

"Good site to check insurance premium."

"Highly recommend. Jake was knowledgeable and very responsive to all my questions."

"Agent Jim Brown is a great business lines insurance partner! He has a fantastic staff that can help with all your business lines insurance needs. Jim is thorough and and wants to help you and your business to become as successful as possible."

"Most amazing service possible."

"Everyone with Jim Brown at State Farm are fabulous! I always get my questions answered quickly and efficiently! Highly recommend!"

"I regularly deal with Jake (yes that’s his name… Jake from SF :)He goes above and beyond. If I email him a question and he feels it dictates a conversation for clarification he will pick up the phone. He responds within hours with any question. I was building a house and dealing with FEMA and house insurance . He guided me through all required information , different cost scenarios , but further walked me through how I would be covered under any type of hurricane or storm damage. I feel 100% that I am fully covered under any situation. I recommended my neighbors who were longtime clients of a competitor and were disappointed in the service and knowledge… they excitedly switched and are comforted knowing they have the correct coverage for them!"

"Jim Brown and his team at State Farm are wonderful Good Samaritans. My car broke down while traveling through Kent Island. I walked into State Farm to use the restroom and little did I know they would be my blessing in a time of distress. I can’t say enough about Jim and his team. Thank you Jim for making my situation a better one. May God Bless you all. I highly recommend Jim Brown State Farm Insurance. I can only imagine nothing but great service as they have went over and beyond to help me. Sincerely, Teresa Johnson"

"Jim Brown's State Farm office are always very accommodating. They work with you to obtain the correct coverage for your individual needs. They take the time to get to know their clients. I highly recommend them."

"Jake was so very helpful helping us with our new car insurance. Very professional but always easy to communicate with whenever I visit the office!"

"Jake was very Kind, courteous, helpful and informative. Ty"

"If you are from kent island i would request you to give a try to this place and i promise that you wont be disappointed. Mr. Jim is so professional at his work. He will explain you every bit in detail making you comfortable to think and decide what is needed and what is not. Where most of the agents out there wants to make some extra $$ but over here it is nothing like that coz me and my wife were in such a situation where we were misguided and were given false information by our previous agent. But when we kept everything on the table in front of Mr. Jim no matter we gonna be his customer or not he gave his 100% to explain us what was wrong and guided us with proper solution. He even went way beyond to escalate this to corporates to save other people coz our previous agent i just have no words how she misleaded us just to earm extra $$. Once again Thank you."

"Great experience. Mr. Brown is extremely knowledgeable and professional. Everything was very easy. I look forward to my family also making the switch to State Farm and sending them to Mr Brown. Thank you so much."

"Great Customer Service!!!"

"The very best! Always an easy experience and offered the best options for the best prices! Thank you Jim and team!"

"Jim Brown was awesome in his early days as my agent then like most the more successful they become the less attentive they become . I was with State farm for 50 years left because of poor service , nice person i will say that"

"Fantastic service, had a great call with aMr. Baldwin. Was extremely patient with me, and knowledgeable enough to to answer all of my questions. Found it amusing I actually got Jake from State Farm."

"Call to check on a claim I file for my home and the person I talk to on my claim have a nasty attitude. I don’t know if she woke up this morning on the wrong side of the bed are what, but attitude need adjustment. I don’t have a attitude when I pay money to your."

"Had a great call with Jacob Baldwin. He was very knowledgeable and responsive getting all of my questions answered. Would highly recommend!"

"Offers great coverage at affordable prices. There is a variety of policies you can open including auto, home, renters and even life insurance.They also do a very good job at explaining your coverage options in a way you can actually understand. I’ve had nothing but good experiences since I opened my auto insurance policy with them."

"Jim and his team are just wonderful to work with and they always get the best value for insurance. Anytime we need anything they are always there to help. Crystal and Terry are also just great to work with and always helpful. I highly recommend you check them out."

"Had a great experience, very professional employees. Make sure to speak with ‘Jake’."