State Farm® Insurance Agent Jim Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lynda Justice
August 13, 2024
5
out of
5
rating by Lynda Justice
"Jim Brown and his staff are great. Jim resolved my problem in 1 day. Have been with this office for over 40 years."
We responded:
"Lynda, thank you very much. It is always great working with you!"
Kristyn Peterson
May 12, 2024
5
out of
5
rating by Kristyn Peterson
"Jim is a wonderful agent to work with! He truly cares about his customers and goes above and beyond for them!"
We responded:
"Thank you for your feedback about our State Farm Insurance office! It's great to hear that he is a wonderful agent who cares deeply about his customers. Going above and beyond is a valuable trait in any profession. If you have any other questions or need assistance with anything else, feel free to ask!"
John Kotwica
May 2, 2024
5
out of
5
rating by John Kotwica
"Jacob Baldwin was awesome to work. He advised me on my car and home insurance policies and made sure me and my family were financially protected. He has also stayed in touch with me ever few months making sure I'm still properly insured as my family and life changes over time."
We responded:
"John, thank you so much for taking the time to share your experience with Jake Baldwin. We truly appreciate your feedback and are thrilled to hear that he provided excellent service in advising you on your car and home insurance policies. It's wonderful to know that Jake ensured you and your family's financial protection and continued to stay in touch with you periodically. We believe that maintaining a strong relationship with our clients and understanding their evolving needs is crucial, and we're glad Jake has been able to offer you that level of support. We'll make sure to pass along your kind words to Jake, as it will undoubtedly motivate him to keep providing exceptional service to all our customers. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you once again for choosing our services, and we look forward to serving you in the future. Best regards, Jim"
Adalberto Sodani
April 27, 2024
4
out of
5
rating by Adalberto Sodani
"Good site to check insurance premium."
We responded:
"Thank you for leaving a positive review about our insurance premium checking site! We appreciate your feedback and are glad to hear that our platform has been helpful to you. If you have any further questions or need assistance with anything else, please feel free to reach out. We're here to help!"
Elizabeth Filter
April 17, 2024
5
out of
5
rating by Elizabeth Filter
"Highly recommend. Jake was knowledgeable and very responsive to all my questions."
We responded:
"Thank you for your positive feedback! We are glad to hear that Jake provided you with a great experience. We greatly appreciate your recommendation and value your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Brett Evans
April 1, 2024
5
out of
5
rating by Brett Evans
"Agent Jim Brown is a great business lines insurance partner! He has a fantastic staff that can help with all your business lines insurance needs. Jim is thorough and and wants to help you and your business to become as successful as possible."
We responded:
"Thank you Brett! I appreciate the opportunity to work with you."
Mike Emrick
January 8, 2024
5
out of
5
rating by Mike Emrick
"Most amazing service possible."
We responded:
"Mike, it was great to meet with you. Thank you very much for the kind words. Jim"
sara davis
November 1, 2023
5
out of
5
rating by sara davis
"Everyone with Jim Brown at State Farm are fabulous! I always get my questions answered quickly and efficiently! Highly recommend!"
We responded:
"Sara, thank you so much. You are incredible and we love working with you!"
Karen Holland
September 14, 2023
5
out of
5
rating by Karen Holland
"I regularly deal with Jake (yes that’s his name… Jake from SF :)He goes above and beyond. If I email him a question and he feels it dictates a conversation for clarification he will pick up the phone. He responds within hours with any question. I was building a house and dealing with FEMA and house insurance . He guided me through all required information , different cost scenarios , but further walked me through how I would be covered under any type of hurricane or storm damage. I feel 100% that I am fully covered under any situation. I recommended my neighbors who were longtime clients of a competitor and were disappointed in the service and knowledge… they excitedly switched and are comforted knowing they have the correct coverage for them!"
We responded:
"Karen, thank you so much for the Review and referring your neighbor. Jake is a great part of the office and I appreciate him being recognized for his hard work."
teresa johnson
September 7, 2023
5
out of
5
rating by teresa johnson
"Jim Brown and his team at State Farm are wonderful Good Samaritans. My car broke down while traveling through Kent Island. I walked into State Farm to use the restroom and little did I know they would be my blessing in a time of distress. I can’t say enough about Jim and his team. Thank you Jim for making my situation a better one. May God Bless you all. I highly recommend Jim Brown State Farm Insurance. I can only imagine nothing but great service as they have went over and beyond to help me. Sincerely, Teresa Johnson"
We responded:
"Teresa, I am so glad we were able to help and that you were able to go on with your trip. Sincerely, Jim"
Laura DiBlasi
September 6, 2023
5
out of
5
rating by Laura DiBlasi
"Jim Brown's State Farm office are always very accommodating. They work with you to obtain the correct coverage for your individual needs. They take the time to get to know their clients. I highly recommend them."
We responded:
"Laura, thank you for your comments. I appreciate the opportunity to get to know you and help you...Jim"
Donna Reynolds
August 27, 2023
5
out of
5
rating by Donna Reynolds
"Jake was so very helpful helping us with our new car insurance. Very professional but always easy to communicate with whenever I visit the office!"
We responded:
"Donna! I am so happy Jake was able to help with your Car Insurance, and we are always here when you need us! Thank you for the awesome review!"
Christopher Pollock
August 24, 2023
5
out of
5
rating by Christopher Pollock
"Jake was very Kind, courteous, helpful and informative. Ty"
We responded:
"Christopher, thank you for taking the time to share your experience with our office and for trusting us with your insurance needs. Please let us know if there is anything we can do to earn that fifth star. We would love to help! "
Harpreet Singh Saini
August 15, 2023
5
out of
5
rating by Harpreet Singh Saini
"If you are from kent island i would request you to give a try to this place and i promise that you wont be disappointed. Mr. Jim is so professional at his work. He will explain you every bit in detail making you comfortable to think and decide what is needed and what is not. Where most of the agents out there wants to make some extra $$ but over here it is nothing like that coz me and my wife were in such a situation where we were misguided and were given false information by our previous agent. But when we kept everything on the table in front of Mr. Jim no matter we gonna be his customer or not he gave his 100% to explain us what was wrong and guided us with proper solution. He even went way beyond to escalate this to corporates to save other people coz our previous agent i just have no words how she misleaded us just to earm extra $$. Once again Thank you."
We responded:
"Harpreet, thank you for your kind words. It was my pleasure to help you and your wife. I look forward to working with you for years to come."
Linda Howard
August 8, 2023
5
out of
5
rating by Linda Howard
"Great experience. Mr. Brown is extremely knowledgeable and professional. Everything was very easy. I look forward to my family also making the switch to State Farm and sending them to Mr Brown. Thank you so much."
We responded:
"Linda, it was so nice to meet with you. I look forward to helping you for years to come."
SethBro13
January 31, 2023
5
out of
5
rating by SethBro13
"Great Customer Service!!!"
We responded:
"Thank you for the 5 star Google review! We appreciate you recommending our State Farm Insurance Office to the community and hope you have a great rest of your week! - Jim"
Emily Wise
October 28, 2022
5
out of
5
rating by Emily Wise
"The very best! Always an easy experience and offered the best options for the best prices! Thank you Jim and team!"
We responded:
"Thank you Emily for taking the time to write our State Farm Office a 5 star Google review! We appreciate you recommending our State Farm office to the Chester community. Have a great weekend! - Jim"
John Ringrose
October 16, 2022
2
out of
5
rating by John Ringrose
"Jim Brown was awesome in his early days as my agent then like most the more successful they become the less attentive they become . I was with State farm for 50 years left because of poor service , nice person i will say that"
We responded:
"I am sorry to hear about your recent experience with our State Farm office. We would be happy to speak with you to better understand what we can do better. Please feel free to give us a call at 410-643-5508 to discuss this matter further. - Jim"
Nate A
May 6, 2022
5
out of
5
rating by Nate A
"Fantastic service, had a great call with aMr. Baldwin. Was extremely patient with me, and knowledgeable enough to to answer all of my questions. Found it amusing I actually got Jake from State Farm."
We responded:
"Thank you Nate for taking the time to leave us a 5 star Google review, it is much appreciated! Jacob is a great team member, always looking out for our customers and how he can help our staff. Glad he was able to assist you with your insurance needs. We get a chuckle out of having a “Jake from State Farm” in our office. Thanks for recommending us and we hope you have a great rest of your week! – Jim"
Loretta Coates
April 20, 2022
1
out of
5
rating by Loretta Coates
"Call to check on a claim I file for my home and the person I talk to on my claim have a nasty attitude. I don’t know if she woke up this morning on the wrong side of the bed are what, but attitude need adjustment. I don’t have a attitude when I pay money to your."
We responded:
"We are sorry to hear about your current insurance claim situation Loretta. Unfortunately we do not have your account in our book of business. We hope you find the solution you are looking for. – Jim"
Brandon Kelly
April 12, 2022
5
out of
5
rating by Brandon Kelly
"Had a great call with Jacob Baldwin. He was very knowledgeable and responsive getting all of my questions answered. Would highly recommend!"
We responded:
"Thank you Brandon for the 5 star Google review! Jake is a hard working team member here and always brings a positive attitude that is infectious. Jake and I look forward to working with you in the future, happy Wednesday! - Jim"
Hector Guzman
December 3, 2021
5
out of
5
rating by Hector Guzman
"Offers great coverage at affordable prices. There is a variety of policies you can open including auto, home, renters and even life insurance.They also do a very good job at explaining your coverage options in a way you can actually understand. I’ve had nothing but good experiences since I opened my auto insurance policy with them."
We responded:
"Thank you for the 5 star review Hector! So glad to hear you were pleased with the insurance services you received from the Jim Brown State Farm Insurance team. Happy to assist with an auto insurance related questions you may have, we look forward to working with you in the future! - Jim"
Squeakers
July 15, 2021
5
out of
5
rating by Squeakers
"Jim and his team are just wonderful to work with and they always get the best value for insurance. Anytime we need anything they are always there to help. Crystal and Terry are also just great to work with and always helpful. I highly recommend you check them out."
We responded:
"Thank you for the 5 star review! The Jim Brown State Farm Insurance team works diligently so you can feel confident in the insurance plan you sign up for. Crystal and Terry are excellent team members and we are lucky to have them! Be sure to follow us on social media to stay up to date with insurance industry trends! - Jim"
Jacob Aylward
July 12, 2021
5
out of
5
rating by Jacob Aylward
"Had a great experience, very professional employees. Make sure to speak with ‘Jake’."
We responded:
"We appreciate the 5 star review Jacob! Yes, we do love Jake and we are proud of the team we have here at Jim Brown State Farm Insurance. Be sure to tell your friends and family about our office so we can assist them with their insurance needs as well! - Jim"
ricardo Ramos-lopez
June 21, 2021
1
out of
5
rating by ricardo Ramos-lopez
"Muy bien excelente servicio 👍"
We responded:
"Thank you for the nice words! After talking, I believe you meant to give us a much different Star rating. If you have a chance to change that, we would appreciate it."